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Customer Care


 

SIZE GUIDE:

 

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PRICING AND DELIVERY TIMEFRAME:

 

Location                                        Carrier                                     Time frame                                      Cost

Within New Zealand                   Courier Post                             1 -   3 working days                    Free shipping

Australia                                       DHL                                          3 - 10 working days                         Free shipping

Rest of world                                 DHL                                         3 - 10 working days                        $30NZD flat rate

 

 

We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, including a tracking number for international orders.

 

Please ensure that you will be home to receive your purchase as signatures are required for all packages. It is important to note that ITZME does not post to PO Box addresses. An alternative could be that you ask to have your package sent to a work address.

 

Local guidelines apply once your purchase is in your country and may be subject to local customs duties and/or local taxes in the country of destination; these are not included in your purchase. Please check with the local authority to ascertain applicable rates, as these charges are the responsibility and liability of the purchaser and not ITZME. All care is taken to promptly deliver your order, however ITZME takes no responsibility for delays in postage not in our control.

 

If you have any questions about shipping please contact info@itzme.co.nz

 

Returns & Exchanges

It is important to us that you love your ITZME purchase so if you are unhappy for any reason please contact info@itzme.co.nz within 48 hours of receiving your item. Returns and exchanges are accepted on all merchandise (excluding sale items) that is in its original condition. Items must be unworn, unlaundered, unused and with all tags attached.

 

ITZME reserves the right to refuse a return if the merchandise in question does not meet our standards.

 

The responsibility of the item remains with the purchaser until the item is received by ITZME. ITZME cannot accept responsibility for packages we do not ship ourselves. We do not refund initial postage charges for returned items unless the goods are deemed faulty. We do not refund any postal charges incurred for an exchanged product.

 

Items with sale in the description are non-refundable (unless deemed faulty). This applies to both international and domestic orders.

 

Returns may only be made via itzme.com. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

 

If you have any queries before purchasing an item please don’t hesitate to contact us.

 

 

SECURE SHOPPING

We accept PayPal.

The name that will appear on your statement will be ITZME. 

ITZME Ltd is a New Zealand registered company.